Systemagic is wholly owned by our Managing Director,  James Eades. This means we don’t answer to a board, nor do we have pressure from external shareholders to hit sales targets. This enables us to focus on delivering exceptional customer service whilst keeping our pricing competitive. 

James is supported by our management team, including Chris (Technical Director), Fiona (Operations Director) and a Non-Exec Director.  

From small start-ups with just a couple of users, to national businesses with 450+ users, we support over 350 business of varying size and across a whole spectrum of sectors.  

No matter your size, we treat our customers’ IT problems equally. Our ethos is that you never know who might recommend us or go to work somewhere else and bring us with them.    

We are fortunate that our employee retention is incredibly high and the average time an employee stays with us is over 6years! We’re extremely hot on documentation, will all our client knowledge stored in a secure documentation system rather than in people’s heads.   When an employee does sadly depart, there are measures in place to ensure that knowledge of any systems/processes remain within Systemagic.    

As you would expect, the onboarding process differs per each client due to several factors, including the number of users and co-operation from your old IT provider. 

Our dedicated project management team work incredibly hard to ensure your onboarding process is as quick and painless as possible, with minimal interruption to your business. 

Our IT support and maintenance packages are priced per-user, per month and include help with anything IT related, including:  

• Hardware issues 
• Software issues 
• Connectivity problems 
• Email setup and maintenance 
• Server backups 

• Cloud migration 
• Software updates 
• Apple support 
• Windows support 
• Ongoing maintenance and monitoring of all your systems 

Every customer pays the same per-user price (we also offer non-profit pricing for registered charities) which keeps our pricing simple and fair. If you would like a free, no-obligation quote, please use the form at the bottom of this page to contact us and we will be delighted to provide you with more information.

Having been in business since 1999, we have seen a lot of different systems and setups in our lifetime. So, it’s likely we are familiar with yours or can train our team to make sure we’re able to fully support it.  

Systemagic IT support plans include unlimited IT support. 

Our standard cover runs from 8am – 5:30pm Monday to Friday (excluding public holidays). We also provide an emergency out of hours service which is important for our customers who work longer hours.  We support a huge number of hospitality and retail customers who need us to be available outside of business hours, and while our out of hours support is on a best-effort basis we’ve never let anyone down. 

We are located in Bradford on Avon, Wiltshire. We are proud to work with countless local businesses in the surrounding areas, as well as businesses as far north as Liverpool and as far south as Cornwall! 

As an employer, we provide unlimited training opportunities to our team. This ensures that we are well-placed to support all of our customers, no matter what the issue.  

Our qualifications and accreditations include:  

• Microsoft Gold partner 

• Certified Apple technicians 
• Certified Microsoft technicians 
• Helpdesk habits certified 
• Silver ESET partner 
• DrayTek partner 

• Cyber Essentials 
• Cyber Essentials Plus 
• Jamf certified technicians 

No one likes unexpected fees or costs, that’s why we are 100% transparent when we quote.  Every customer pays the same per-user price (we also offer non-profit pricing for registered charities) which keeps our pricing simple and fair.   The only additional cost you’d incur is for unavoidable onsite visits, project work for when buying hardware or software. 

We are a firm believer that ‘prevention is better than cure’, especially when it comes to costly IT downtime. Our IT technicians routinely check customers’ systems for any potential problems before they become a problem. Unlike many companies who rely on software to monitor systems, we back this up with real human beings keeping a proactive eye on your IT systems. 

Unlike other IT support providers, we won’t lock you into a long-term contract. When moving over to us, there is an initial 3-month commitment. At the end of the three months, your support & maintenance agreement will transition to a 30-day rolling month contract.  

We believe our fast response times and great customer service is why customers stick with us for the long-haul. We are so proud to have customers celebrating over 22 years with us.  

For nearly 25 years, we have provided IT support, cloud and connectivity services to SMEs, including: 

• Broadband  
• VoIP Systems 

• Leased Lines 
• Cyber Essentials/Cyber Essentials Plus 
• Computers & Hardware 
• Cybersecurity Training 
• Apple Discounts 

Our customers are well-supported by our mighty team of 16 (and counting) who deal with an average of 3,160 support tickets a month.  

With an average response time of just 20-minutes, we don’t think we’re doing too bad.  

Sometimes on-site IT support is required. When this is necessary, one of our friendly IT Technicians will visit you to diagnose and fix the problem.